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Open your aitoto privacy choices

Your account data, device details and payment records sit behind the same privacy rules whether you browse Blackjack, Ganesha Gold or Volleyball Betting.

Account dataDevice checksDANA recordsQRIS records

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Explore how our policy applies

aitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy rules help you decide what to share before you create an account. We collect the details needed to run your profile, protect login access, process payment checks and answer privacy requests, such as your name, contact detail, device signal, transaction reference and support chat

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history. Payment records from DANA, OVO, GoPay and QRIS are used to match wallet activity with your account and to help prevent duplicate or mismatched requests. We do not ask for more data than we need for account operation, payment matching, fraud checks and legal record
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keeping. Access and eligibility depend on local law and are available only where local law permits. If a rule changes, we update this policy and keep the latest version on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Contact us about privacy

Fast privacy help should not require you to explain the same issue three times. Use live chat for account-data questions, WhatsApp for document or payment-reference follow-up, and email for requests that need…

Live chat Open live chat from the account menu when you need a quick privacy answer about login records, cookie choices or profile edits. We may verify your phone number before sharing account-specific data.

WhatsApp Use WhatsApp for privacy follow-up linked to DANA, OVO, GoPay or QRIS references. Send only the requested reference detail; do not post full wallet credentials or private codes in the chat.

Email privacy desk Email us when you want a written request for access, correction or deletion. Include your account ID, registered contact detail and the privacy action you want, so we can route it correctly.

DATA CARE

Check how we protect account data

Privacy is handled inside our account flow, not as a separate promise on paper. We limit staff access, keep payment references tied to wallet checks, and use device signals to detect unusual…

Account profile

We use your profile details to identify the account, manage login recovery and answer support requests. If your phone number changes, update it from the profile page before asking for privacy changes.

Payment references

DANA, OVO, GoPay and QRIS references help us match payments to your wallet history. We keep the reference, time and account link, not your private wallet password or one-time code.

Cookie choices

Cookies keep you signed in, remember language choices and help us see when pages fail. You can clear cookies in your browser settings, then log in again to refresh your session.

Device signals

We check device type, browser version and login location signals to spot account access that looks unusual. If a new device appears, we may ask for an extra account step.

Retention period

We keep records only as long as needed for account operation, payment checks, dispute handling and legal duties. When a record is no longer needed, we remove it or detach it from your profile.

Change requests

You can ask us to correct, access or delete eligible data through chat, WhatsApp or email. We may confirm your account ID and recent payment reference before acting on the request.

Ask about your privacy rights

The questions below cover the privacy requests we receive most often from Indonesian account holders. Each answer explains the account step, contact path or record type involved, so you know what to prepare before messaging us. For any request tied to payments, keep the DANA, OVO, GoPay or QRIS reference ready, but never share private wallet codes.

We collect account details such as your name, contact detail, login history, device signal and payment references. These records help us operate your profile, protect access and answer privacy requests linked to your account.

We keep payment references so your wallet activity can be matched to the correct account. The record usually includes method, time, reference and account link, not your private wallet password or one-time code.

Yes. Contact live chat, WhatsApp or email and state that you want account-data access. We may ask for your account ID, registered phone number and a recent payment reference before sending account-specific details.

Start with the profile page if you can still log in. If you cannot access the account, contact support from 09:00 to 23:00 WIB and prepare your account ID plus registered email.

Cookies help keep your session active and remember basic settings on mobile browser. You can clear them in browser settings, but you may need to log in again and confirm your account step.

We keep records for account operation, payment checks, dispute handling and legal duties. When those reasons no longer apply, we remove the data or separate it from your profile where allowed.

Email the privacy desk or start with live chat if you need routing help. Tell us the account ID, registered contact detail and the data you want deleted, then we will check eligibility.

Open your aitoto privacy choices

Contact us about privacy

Check how we protect account data

Account profile

Payment references

Cookie choices

Device signals

Retention period

Change requests

Ask about your privacy rights

01 What data does aitoto collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask to see the data held on my account?

04 How do I correct my phone number or profile detail?

05 Do cookies affect my privacy choices on mobile?

06 How long do you keep my account records?

07 Who should I contact for a deletion request?

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